PC & Mac Support

End-User Device Support is Critical

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Adna Technologies monitors, maintains and manages your desktops, laptops or workstations and the operating systems they are running on. We provision, secure and inventory your machines and systems. We make sure all drivers and software are up to date.

We manage your licenses, integrate them with your existing equipment, and much more with our PC and Mac computer support services.


PC and Mac Computer Support Business Benefits

User Empowerment

Adna Technologies works proactively, nonstop and closely with your team members to make certain they understand how to use their machines and applications. If there’s a failure, we spring into action to quickly get your team up and running.

Best Service

Adna Technologies offers tiered service levels to ensure that you are engaging with us to deliver exactly the right services you need. Each level of service has its own tiered Service Level Agreement (SLAs). So you custom-fit every part of the relationship with us.

24 x 7 Support

Desktop and workstation support is available by phone or live remote control. Adna Technologies’ IT support remotely diagnose and resolve issues more than 90% of the time. Onsite IT support, even after hours, is available whenever you need it.

Response Time

Adna Technologies delivers a response time within the time frame outlined in your plan. Once we learn about an issue, we decide if it can be remotely resolved or if an onsite visit is necessary. Either way, we respond in compliance with our promise to keep you up and running 24×7.

Peak Performance

Adna Technologies constantly monitors every functional network component, including your routers, firewalls, switches, IP-based phone systems, and more. We are also vigilant with crucial desktop events and mission-critical applications, antivirus and software patch alerts.


Adna Technologies’ PC and Mac IT support removes spyware, malware, adware and viruses before they cause damage. We audit patches, ports, passwords and firewalls. We inventory hardware and software assets, track your warranties and service contracts, and provide security updates and software installations.

Some of The PC & Mac Support


  • Emergency and after hours
  • Multiple levels of plans
  • Onsite, offsite and remote
  • Preventative
  • Mission critical
  • Support response time
  • Uptime
  • Antivirus definitions alerts
  • Performance
  • Security
  • Upgrade alerts
  • Asset management and inventory
  • Dedicated account manager
  • Full reporting
  • Online trouble ticket management
  • Warranty management
  • 24×7 security monitoring
  • Antivirus monitoring and updates
  • Authorization and authentication
  • Backup and disaster recovery
  • Patch management
  • Vulnerability audits