We recommend that emailing the helpdesk team is the default method for contacting support as this allows us to prioritize issues as they arise. We'll reach out to work your issue as soon as we can - typically you'll hear from us within the hour.
When do I call for help?
We recommend that users call for help when they can’t access the internet or have an emergency issue that can’t wait for a ticket to be submitted.
Should I turn my computer off at night?
No – we recommend that you leave your computer on at night. This is when we take care of critical maintenance such as virus scans, patching and disc clean up.
When are patches installed?
Patches are installed every Wednesday evening as the software becomes available. They are done after 8:00pm in your time zone.
Manage Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.