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Premium Support For Existing Customers with Managed I.T. Support Agreements
On-Demand Support
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Adna's Platform Status
Monitor the current and historical uptime of the platforms Adna uses to support your business.
Call Helpdesk Team
+1 (517) 679-3319
*If it is an EMERGENCY, we strongly recommend you call us to ensure immediate response.
Frequently Asked Questions
When do I email support?
We recommend that emailing the helpdesk team is the default method for contacting support as this allows us to prioritize issues as they arise. We'll reach out to work your issue as soon as we can - typically you'll hear from us within the hour.
When do I call for help?
We recommend that users call for help when they can’t access the internet or have an emergency issue that can’t wait for a ticket to be submitted.
Should I turn my computer off at night?
No – we recommend that you leave your computer on at night. This is when we take care of critical maintenance such as virus scans, patching and disc clean up.
When are patches installed?
Patches are installed every Wednesday evening as the software becomes available. They are done after 8:00pm in your time zone.