Adna Technologies lowers or eliminates the capital costs of purchasing and provisioning server hardware, software and network resources. We also lower your ongoing operating costs of hiring IT experts to ensure everything’s operating at peak performance.
Adna Technologies guarantees our response time stays within the time frame outlined in your plan. Once we discover an issue, we determine if it can be remotely resolved or if an onsite visit is necessary. Either way, we promise to keep you up and running around the clock.
Adna Technologies offers tiered service levels to make sure you are engaging with us to deliver exactly the proper level of services you need. Each level of service has its own tiered Service Level Agreement (SLA).
Adna Technologies constantly monitors every functional network component, including routers, firewalls, switches, IP-based phone systems, and more. We are also vigilant about desktop events and mission-critical applications, antivirus and software patch alerts.
Server and network support are available either by phone or live remote control. Adna Technologies’ support remotely diagnoses and resolves network issues more than 90% of the time. Onsite support, at any hour, is there whenever you need it.
Adna Technologies monitors and removes spyware, malware, adware and viruses before they cause damage. We audit patches, ports, passwords and firewalls. We manage all your assets, track your warranties and service contracts, and provide security updates and software installations.
