We Are Your IT Support Team
Adna Technologies takes a different approach to handling your IT support. We actually quickly resolve your IT challenges. We find the root cause of the issue and fix it so you don’t incur the same problem again. We use world-class, cutting-edge tools that proactively perform maintenance tasks and predict (and fix) issues before you even know they become a business IT challenge.
However, for our proactive approach to work best, we need to collaborate on solving your IT issue. To start, once you first experience a problem with your computer, smartphone or software, please immediately notify our support team, aka your IT department. Knowing about your IT problem is the first step in resolving it for you.
Please read below about the various methods you can use to submit your IT issue to the support team for resolution.
Sales & Onsite: 8AM – 5PM, Monday – Friday
Opening a Support Ticket
By Email: All emails sent to email@example.com are automatically turned into a support ticket. Your support team will be instantly notified about your IT issue and will immediately follow up with you.
By Phone: To initiate support via phone, call our support queue direct at (517) 679-3319.
By Support Agent: Right click the ‘Adna Agent’ in your taskbar (see image to the right) and choose ‘Create Support Ticket’ on your PC, Mac or Linux computer. Your ticket will be instantly logged into the help desk, and your account’s primary engineer will be immediately notified.
Open a new service ticket, manage open and closed tickets, add or update your staff’s contact information, view invoices, and view software licensing agreements. Login to your account.
Manage Your Total Control Spam Filter
To manage your Total Control Spam Filter, login here: Total Control Login